Privacy Policy for Perla by Serover
Serover Inc. ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect information when you use Perla by Serover, our Shopify application that provides AI-powered product search and shopping assistance.
By installing or using Perla, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
When you install and use Perla, we may access and process the following information:
Shopify Store Data: Product details (titles, descriptions, variants, prices, images, inventory levels) to provide search and shopping assistance.
Customer Interactions: Search queries, clicks, and usage patterns within your store (no personal customer information is collected without explicit consent).
Merchant Information: Basic store and account details provided through Shopify during app installation.
We do not sell, rent, or share personal merchant or customer information with third parties for advertising purposes.
2. How We Use Your Information
We use the information collected solely to:
- Power product discovery through AI-driven search and recommendations.
- Improve conversational shopping experiences for your customers.
- Optimize app performance and add new features.
- Provide support and resolve issues.
3. Data Storage and Security
- All data is securely processed and stored using industry-standard encryption.
- We follow Shopify's guidelines for data access and storage.
- Access to merchant and store data is restricted to authorized personnel only.
- We retain store data only as long as necessary to provide our services.
4. Sharing of Data
We may share limited data with:
Service Providers: Trusted third parties (e.g., cloud hosting providers) that help us deliver our services.
Legal Requirements: If required by law, regulation, or valid legal process.
We will never sell your data to advertisers or unrelated third parties.
5. Your Rights
As a merchant, you have the right to:
- Request access to the data we collect about your store.
- Request deletion of your store's data if you uninstall Perla.
- Contact us at any time regarding data use and handling.
6. Data Retention & Deletion
When you uninstall Perla, we automatically delete all store data within 30 days, unless retention is legally required.
You can also request earlier deletion by contacting our support team.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Serover Inc.
7906 Gulfsteam Ln, Irving, TX
Email: support@serover.com